LAFPP remains focused and committed to keeping member data/information safe and secure. As more and more members conduct business online, we recognize the increased need to manage cybersecurity risks and have adopted a strategic cybersecurity initiative to mitigate those risks.

How does LAFPP protect you?

• LAFPP frequently conducts network vulnerability assessment testing and institutes best practices in securing member data;  
• Conducts periodic department-wide staff training; and,  
• Makes continuous enhancements to our cybersecurity program to improve and defend against cyber-attacks, including implementation of a 2-Factor Authentication (2FA) member portal login. 

What can you do to secure your LAFPP information?

Protecting your information is a shared responsibility and cybersecurity stays with you. Here are some tips to protect your personal information with LAFPP:

MyLAFPP

• Register online to view and maintain your personal information through the MyLAFPP member web portal. 
• Keep your contact information up to date to receive timely notices in the event that we may need to reach you. Download forms to update your information from our website or submit a change request via the member portal.  
• Utilize strong passwords by creating passwords that use a combination of upper and lower case letters, numbers, and special characters. Consider a password manager to help create and track passwords. It is advisable not to share, reuse, or repeat passwords.  

Direct Deposit

• Consider enrolling in direct deposit, which saves time and is more secure than paper checks. 
• Check with your bank and confirm that your monthly pension is being deposited regularly.  
• Contact LAFPP if you are not receiving your monthly itemized pension statement, which is mailed to your address on file. 
• Update your bank account and tax withholding information by downloading forms from our website or utilizing MyLAFPP. 

Contacting LAFPP

• Do not include any personally identifiable information (PII) in your email messages, such as Social Security numbers, dates of birth, driver’s license numbers, or addresses. 
• Consider encrypting your emails before sending to LAFPP, especially when attaching files for Health Insurance Premium Reimbursement (HIPR) requests. 
• For enhanced security during phone calls, staff will confirm your identity by requesting your date of birth, mailing address, last 4 digits of your Social Security Number, and a security question known only to you.  

Reminder: LAFPP will never initiate a phone call, email, or text message to request your MyLAFPP login credentials or any other personal information.

Do not respond to phone calls or click on links requesting your personal information. When in doubt, contact LAFPP directly by dialing (213) 279-3000 or (844) 88-LAFPP or by sending an email to pensions@lafpp.com.