As previously announced, Voya becomes the new record-keeper/administrator for the City’s Deferred Compensation Plan effective October 2, 2017 (replacing Empower Retirement). Voya offers improved services to help our employees better prepare for retirement. This change in service providers will not change the Plan’s investment options, nor will it increase participant fees.

Between September 27th and October 1st, there will be a transition period when account access will be unavailable. However, your account will remain fully invested. Any applicable contributions and loan repayments for the last payday of September will be processed by Voya and available to view once the transition process is completed. Please refer to the attached Transition Newsletter for details. 

Questions regarding the transition?
Starting September 5, 2017, you can call the new Information Line with Voya at 844-LADC457 (844-523-2457) to speak to a Customer Service Associate. They will be available from 6 a.m. to 5 p.m., Pacific Time (PT). No PIN is required to use the Information Line before the transition is complete. Please note that they cannot answer specific questions about your account or process transactions until October 2, 2017.

Transition Information Session Schedule 
We are also offering information sessions in the coming weeks. See the schedule below to find a session that works for you – registration is not required. 

Meeting Location Date Time
Figueroa Plaza
221 N. Figueroa Street
5th Floor Training Room
Los Angeles, CA 90012
Monday
September 11, 2017
11am - 12pm
Ronald F. Deaton
Civic Auditorium
100 W. 1st Street
Los Angeles, CA 90012
Monday
September 11, 2017
1pm - 2pm
Medical Services Building
520 E. Temple Street
Training Room A
Los Angeles, CA 90012
Monday
September 11, 2017
11am - 12pm
Marvin Braude Building
6262 Van Nuys Boulevard
Room 1AB
Van Nuys, CA 91401
Tuesday
September 12, 2017
11:30am - 12:30pm
City Hall East
200 N. Main Street, Room 351
Los Angeles, CA 90012
Thursday
September 14, 2017
11:30am - 12:30pm
Public Works Building
1149 S. Broadway, Room SB 9
Los Angeles, CA 90015
Friday
September 15, 2017
11:30am - 12:30pm

 

Upcoming Table Service Sessions
The regularly scheduled table service sessions listed below will be dedicated to sharing transition information. Representatives will not be able to assist with participant account transactions or inquiries at these sessions. 

Meeting Location Date Time
John Ferraro Building
111 N. Hope Street, Lobby
Los Angeles, CA 90012
Tuesday
September 19, 2017
9am - 2:30pm
LAX
7301 World Way West
Room 201
Los Angeles, CA 90045
Thursday
September 21, 2017
8am - 4pm
West Valley Library
19020 Vanowen Street
Reseda, CA 91335
Thursday
September 28, 2017
11:30 am - 7:45 pm

 

Beginning Monday, September 18
Voya retirement counselors will be available in the Employee Benefits Division office in City Hall, room 867 during regular office hours (8 a.m. - 4 p.m., Monday thru Friday). 
If you’d like to speak with a City staff member regarding the transition, please contact us via (213) 978-1586 or perdcp@lacity.org.

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