LAFPP Enhanced Services

Article

LAFPP provides an important link between your active work-life and retirement. Regardless if you’re a new member looking for information on your benefits or a veteran deciding on your retirement date, LAFPP remains prepared and committed to excellent customer service. We are available via email, phone, and virtually!

 

WE ARE OPERATING NORMALLY AND READY TO ASSIST ALL OF OUR MEMBERS!

Skip the trip to the office and complete most of your tasks online or by phone. Our enhanced services are the fastest and most convenient way to do business with LAFPP. Whether you need quick information or detailed answers to your questions, we’re here to help you get more acquainted with your benefits – anytime, anywhere!

 

All services remain available to LAFPP members who need them. Read more about our enhanced services below:


Prefer to speak to a live person? Call us Monday-Friday from 7:30 a.m. to 4:30 p.m.

Knowledgeable specialists are available to answer any of your benefits questions!


Unable to reach us during business hours? Send us a message via our Contact Us page or by sending an email directly to PENSIONS@lafpp.com


With a MyLAFPP account, you have 24/7 access to your member information. You can:
- Review/update your beneficiaries
- Run retirement estimates
- View active member statements and retiree 1099-R tax forms and much more!

Click on our “Helpdesk“ to view step-by-step instructions for the most common MyLAFPP tasks. 
 


Attend a FREE webinar! We have multiple offerings designed to fit within your busy schedule. Live hosts are ready to impart knowledge and answer your questions.

No need to take time off work or contend with traffic! View upcoming dates in our Seminars page.


LAFPP provides virtual group counseling sessions for members who are entering/exiting DROP or retiring on a service pension. 

Here are 6 Key Benefits of Virtual Counseling. Contact the DROP/Service Pensions section today at (213) 279-3100 or DROPSP@lafpp.com.


Virtual benefits presentations provide your team/office exclusive time with an LAFPP specialist.

With no travel time, you can book us any time that’s convenient for your team. Contact the Communications & Education Section to set an appointment at (213) 279-3155 or PENSIONS@lafpp.com.

BOARD MEETINGS

We highly encourage you to continue to participate virtually by:

  • Phone Dial-in via Zoom: Listen to the Board meeting with the ability to provide public comments via telephone.
  • Council Phone System: Meeting is broadcast for live audio.
  • Livestream: Web Stream for live audio only.

You can find more details on the Board of Commissioners Meetings Page.
 

LAFPP.com is a treasure trove of information and provides tools to help you easily understand your benefits. Learn about Disability Retirement, the DROP Program, and Survivor Benefits from our Guides and Handbooks page. Gain valuable insights and updates from our Newsletters page. Prefer more detailed benefits information? Download a copy of your Summary Plan Description.

Our Learning Toolkit includes short videos and, for our new members, we have a Tier 6 New Member Walkthrough. Both of these tools provide the basics of your LAFPP Pension in an easy to follow format.

We understand that work and personal schedules are some of the biggest barriers to learning about your retirement benefits. However, advances in technology enable us to deliver more options easily and conveniently. Our enhanced services provide you with greater flexibility and access to your LAFPP benefits information – 24/7/365.

“Stop by” anytime and allow us the opportunity “to serve those who protect“.

 

SPECIAL NOTICEOur office remains closed to walk-in visitors at this time except during Board meetings. Walk-in members and visitors without appointments will not be allowed to enter the building. Please use one of our services above or schedule a virtual meeting conducted via Zoom.

During our normal business hours, staff is available and ready to take your call Monday-Friday from 7:30 a.m. to 4:30 p.m. (except on City holidays). In the event that you are unable to reach us during these hours, you may send us a message anytime via our “Contact Us” page or by sending an email directly to PENSIONS@lafpp.com