Member Survey Invitation – Remote Services



Help us shape the future of LAFPP services by filling out our survey!

In response to the COVID-19 pandemic, the offices of Los Angeles Fire & Police Pensions ceased in-person visits in March 2020 and most staff began working remotely. LAFPP services have continued without interruption and we are continually evaluating how we can successfully provide our Active and Retired members with customer service in the most efficient, cost-effective manner.

This survey is designed to address three areas : ”Telephone Service”, “Virtual Counseling” and “Webinars/Benefits Education”. The survey takes less than 10 minutes and will be used to evaluate our current services and how we conduct future business to provide flexibility to our members.

If you participated in any of our services in the past year – we would especially like to hear from you! Please take a few moments to complete our survey and provide your feedback:

We appreciate your time and will use the results to strengthen our commitment to serving you.