In the event you forget your username and you need to gain access to your MyLAFPP account, follow these simple instructions. Please refer to the MyLAFPP Helpdesk on how to register and other helpful self-service “How-To’s.”

STEP 1: Click “Access MyLAFPP Portal” on the top right corner of the website

STEP 2: Click Forgot Username

STEP 3: Verify Your Credentials

Information must exactly match LAFPP records or an error message will appear and you will be unable to continue.

1. Enter your: Social Security Number (last 4 digits), Birth Date, ZIP Code, and Last Name.
2. Click Submit at the bottom right.

STEP 4: Security Question

Enter your answer to the specific question, then click Submit.

Important: Answer is not case sensitive. However, answers must be written exactly how it was entered when you first registered (i.e. If “Street” was originally entered you cannot use “St.”). If you do not remember the answer to the question, refresh the page until a new question appears. If you entered the wrong answer click back until you reach the verify credentials page (Step 3) to start over.

STEP 5: Check Your Email

A message containing your user name will be sent to the email on file with LAFPP.

You will automatically be redirected to the login page. If you do not get redirected, click Return Now at the bottom right.

Important: Some providers may flag the email as unsolicited. Please check your junk or SPAM folder and refresh your inbox before calling LAFPP.

Important Message: All current members must update their passwords due to the July 2024 security update. For instructions, click on “How Do I Reset My Password”.

STEP 6: Enter Your Username and Password, then Click Sign In

Note: Usernames and Passwords are case sensitive. Logging in with an email address wont work unless your username is your email address.
If you do not remember your password, click “Forgot Password”. For step by step instructions go to “How Do I Reset My Password”.

Contact Us

If you require further assistance please contact the Communications & Education Section at (213) 279-3155 or (844) 885-2377, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.